All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.
Shipping option
Estimated delivery time
UPS® Ground
1 to 5 business days
UPS Next Day Air
1 business day
UPS 2nd Day Air
1 business days
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at storesupport@samuel.com with your name and order number, and we will look into it for you.
Manufacturer warrants its new tools and non-powered dispensers to be free of defect in design, material and workmanship. This warranty is limited to 365 days from the date item is shipped to customer.
This warranty applies to all parts associated with new tools and non-powered dispensers but does not apply to parts which, through normal use require replacement during the warranty period. This warranty is limited to repair or replacement F.O.B seller’s point of shipment. In no event shall seller be liable for labor or consequential damagers. There is no implied warranty by the seller for fitness of purpose.
For a warranty claim to be considered buyer must contact seller from the return of the product for inspection. All returns must have sellers motion approval prior to return. all purchase information must be provided to verify warranty peter this information includes, but is not limited to, date of purchase and serial number of machines under warranty.
What is the Samuel STL-3HD strapping tool used for?
The Samuel STL-3HD is a battery-powered handheld tool for applying plastic strapping to secure packages, pallets, and bundles. It works with both polyester (PET) and polypropylene (PP) strap and is built for industrial packaging and shipping operations that need reliable, cordless strapping.
What strap width and thickness does this STL-3HD run?
This STL-3HD is configured for 3/4" (19mm) strap up to .050" thick, which suits heavy-duty loads. The STL-3HD platform can be set up for other widths, but this SKU is the 3/4"/19mm version.
Can the STL-3HD strap both polyester and polypropylene?
Yes. The STL-3HD runs both polyester (PET) and polypropylene (PP) plastic strap, so it handles lighter bundling through high-retained-tension loads without switching tools.
What battery powers the STL-3HD, and what does the display show?
The STL-3HD runs on an 18V lithium-ion battery for cordless operation and quick recharging. Its real-time digital display shows tensioning force, weld time, and remaining battery charge, so operators can monitor each cycle.
Can the STL-3HD be used vertically as well as horizontally?
Yes. The STL-3HD operates in both horizontal and vertical positions, and its compact baseplate (minimum flat surface about 4 3/4" / 120mm) reaches tight spaces and awkward angles. A soft mode is also available for gentle tensioning on delicate packages.
What's the difference between the STL-3HD and the STL-3XD?
The STL-3HD is built for strap up to 3/4" (19mm) wide and about .050" thick, while the STL-3XD handles wider, heavier strap — roughly 1" to 1-1/4" (25–32mm) and up to .055" thick. Choose the STL-3HD for standard-to-heavy loads and the STL-3XD for the widest, highest-tension applications.
Tool Repair SERVICE
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